Contract Management
Blue Spa & Leisure offers an ongoing management service to ensure the facility continues to exceed guests’ expectations and maximise its potential. With a close eye on budget, and co-ordinating with managers, we take a “hands-on” approach to contract management – not just giving advice but being proactive in making it work. Key elements of Contract Management are:
- Introduction of quality management systems and operational procedures
- Weekly business snapshot reports
- Detailed end-of-month report for the spa operation and membership
- Monthly guest analysis reports
- Membership sales and retention auditing
- Ensuring the undertaking and exploitation of the sales and marketing plan
- Establishment of performance goals using the management dimensions of Service, Communication, Organisation, Facilities and Finance
- Review and sourcing of new revenue centres to accelerate increases in turnover
- Mystery Shoppers’ reports and independent performance reviews
- Liaising between the client and the spa manager
- Ongoing staff training in all key areas